Changes to our service over the festive period
Over the festive period some of our services will be reduced and the post may be delayed.
Online services
Our teams will have reduced availability for sharing results, diagnosing, prescribing emergency contraception and offering advice.
Communication may be slower than usual over the holiday period. Please bear with us, we will get back to you.
We expect delays to Royal Mail in the lead up to and during the festive period. This can affect our delivery times for all services.
Emergency contraception
Orders will close at 1pm on 18 December 2024 and reopen at 9am on 2 January 2025
If you need emergency contraception during this time, go to your local clinic, pharmacy or your GP
STI test kits
Last dispatch before Christmas is on Friday 22 December 2024
Orders will be fulfilled between Christmas and New Year and dispatched between 27 to 29 December 2024
STI test results
Due to the reduced availability of our clinical team, we will not be sending test results from 23 to 26 December 2024 or from 30 December 2024 - 1 January 2025
If you need support, our clinical team will be checking our text message inbox. Please bear with us, we will get back to you
If you are experiencing painful symptoms or are worried about side effects, call NHS 111
Clinics
Our hub clinics in Coventry, Nuneaton, Rugby and Leamington Spa will have reduced opening hours over Christmas and the New Year.
On 24 December and 31 December, all clinics will be open 8am to 3pm
All clinics will be closed on 25 and 26 December 2024 and 1 January 2025
Regular opening hours will apply from 27 to 30 December 2024 and will return from 2 January 2025
See clinic addresses and contact details
If you need emergency contraception and cannot get to clinic, find a pharmacy near you that offers it for free.
Do you need help with something else?
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